FAQ

1.How do I choose the right T-shirt size?

We provide detailed size charts to help you select the best-fitting T-shirt. Please refer to the size guide on the product page to ensure your chosen size matches your body shape. If unsure, we recommend selecting one size larger.

2. Can I customize my T-shirt design?

Yes, we offer custom T-shirt printing! You can upload your own designs, images, or text, or select patterns from our design library for personalized customization.

3. How long does it take for my order to ship?

Our standard shipping time is typically 2-7 business days, depending on inventory availability and order volume.

4. What fabric is the T-shirt made of?

QINK use Gildan brand T-shirts, which are guaranteed
forquality.

5. If I receive a defective item, how do I return or exchange it?

For standard products (e.g., pre-designed items without customization), we offer a 30-day hassle-free return and exchange policy.
For all custom apparel items (e.g., personalized T-shirts), we provide a 30-day quality guarantee covering manufacturing defects. This means we will resolve any issues involving printing errors, fabric flaws, or discrepancies from your order.
Please email your order number and detailed description of the problem to our customer service team service@qink.com. We are committed to resolving all issues promptly and fairly.

6. What payment methods are available?

PayPal、Shopify Payment

7. How do I track my package after it ships?

You'll receive an email notification after shipment. Track progress in your order list.

8. How can I contact your customer service team?

If you have any questions or need assistance, please email us at service@qink.com. We will respond to your inquiry as soon as possible.

9. Can I modify or cancel my order?

If you have not yet received a shipping notification, you may contact our customer service team via email service@qink.com to modify or cancel your order. Please reach out to us as soon as possible to ensure adjustments can be made before production begins.

10.What is the delivery coverage area?

Currently, we offer delivery to the 48 contiguous states in the United States.
We do not currently support delivery to:
Alaska (AK)
Hawaii (HI)
Puerto Rico (PR)
U.S. overseas territories (such as Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, etc.)
Military addresses (APO/FPO)