Shipping Info

1.Processing Times & Shipping Costs

Our products are typically made-to-order. Your order will enter the shipping process only after it has been completed. The shipping times provided are estimates only and are calculated from the date your order ships. They do not include weekends or holidays.
Actual delivery times depend on several factors:
  • Product Type and Quantity
  • Selected Finishing Techniques (e.g., printing, embroidery)
  • Shipping Destination
  • Selected Shipping Method
During checkout, the system will display more accurate shipping costs and an estimated delivery date based on your specific cart contents and delivery address.


2.How to Ensure Fast Delivery

To ensure your order is processed quickly and without errors, please:
  • Provide complete and accurate payment information.
  • Ensure the shipping address and billing address are entirely correct.
  • Confirm that your submitted designs do not infringe on any third-party copyrights.


3.Special Address Shipping Instructions

- Alaska (AK), Hawaii (HI), and Puerto Rico (PR): Orders shipped to these addresses may be subject to a remote area surcharge, which will be calculated based on the specific order details.
- PO Box addresses and military addresses (APO/FPO/DPO): We are unable to deliver to military postal addresses. If you provide such an address, your order may not be shipped successfully.


4.International Orders, Customs & Duties

  • Customs & Duties: All international orders shipped outside of the United States may be subject to customs duties, taxes, and other import fees. These fees are levied by the destination country's government. We have no control over these charges and cannot predict their amount. When you pay these fees, you are paying them to your carrier (e.g., DHL, FedEx) or customs, not to [Qink]. Selecting "Gift Wrap" will not prevent these charges.
  • International Shipping Times: International shipping times are not guaranteed. Customs clearance processes can cause significant delays in delivery. Such delays are not included in our estimated shipping times and are entirely beyond our control.
  • Your Responsibility: As the recipient, you are responsible for:
    • Paying all applicable import duties, VAT, and taxes for your order.
    • Ensuring your ordered items comply with your country's import regulations.
    • Providing a valid, reachable local telephone number for the carrier to contact you during customs clearance.
For any issues or disputes regarding customs fees, please contact your local customs officedirectly.